What applies when you buy.

1. Who is selling

The seller is Lorenzo De Vignani, Italian VAT number 04809150164, reachable at lumixultra@gmail.com.

These terms apply to every purchase made on lumixultra.com. By ordering you declare that you have read and accepted them.

2. Product and price

The Lumix Headlight costs €590. The box contains the headlight, the adjustable band, the hard case, two 2500 mAh batteries, the 1.5x lens fitted and the included second lens in the magnification you choose (2.5x or 3.5x). The third lens is optional and costs €159 extra.

Prices are in euro and include Italian VAT for orders delivered to Italy. Photographs are illustrative: small differences in shade or finish do not constitute a defect.

We reserve the right to change prices at any time. The price shown when you complete the order is the one that counts.

3. How the order is concluded

The contract is concluded when you receive the order confirmation email from us. Before that moment we may decline the order — for instance if the product turns out to be out of stock or the shipping details are incomplete: in that case we tell you and refund you in full within a few days.

Keep the confirmation email: it contains the summary of what you bought and is your reference document.

4. Shipping

Shipping costs €9, is insured and leaves within 24 hours. The cost is the same for any order, with no minimum. We ship to Italy and across Europe. For destinations outside Europe write to us at lumixultra@gmail.com: we look at each case and give you a quote before you order.

The courier is SDA. Orders received on working days ship within 24 hours; weekend orders ship on the next working day. In Italy delivery normally takes one or two working days from dispatch. In the rest of Europe it usually takes two to five working days, depending on the country.

As soon as the parcel leaves you receive the tracking number by email.

European countries outside the European Union — Switzerland, the United Kingdom, Norway and the like: customs duties, taxes and clearance charges applied on entry are at your expense and are not included in the price. We cannot predict the amount, as it depends on local rules.

On delivery check that the parcel is intact. If the box is damaged or has been tampered with, accept the delivery with a written reservation on the courier's note and tell us straight away: without that reservation it is far harder to obtain compensation from the carrier.

5. Payment

We accept the payment methods shown during checkout. The transaction takes place on certified payment platforms: your card details never pass through our systems and we neither see nor store them.

The invoice or tax document is issued and sent by email. If you need it made out to a practice or a company, send us the VAT number and billing details before the order ships: once issued, the billing name can no longer be changed.

6. Right of withdrawal

If you buy as a consumer — that is, for purposes outside your professional activity — you have fourteen days from delivery to change your mind, with no need to give any reason.

To exercise it, simply write to us at lumixultra@gmail.com within the fourteen days, giving your order number and refund details. We reply with the return instructions.

How it works in practice

• Return shipping is at your expense. You can use whichever courier you prefer; we recommend a tracked service, because until the parcel reaches us the responsibility remains yours.
• The product must be sent back complete with all accessories, the lenses and the case, in its packaging, within fourteen days of the withdrawal notice.
• You may try it as you would in a shop. If, however, it comes back damaged or used beyond what is needed to assess it, we may deduct from the refund an amount equal to the loss in value.
• The refund is full, including anything you paid for the original shipping, and arrives within fourteen days of our receiving the return or proof that you sent it. We make it using the same payment method you used.

If you buy with a VAT number for your professional activity, the law does not grant you a right of withdrawal: in that case the terms we agree directly apply — write to us and we'll discuss it.

7. Warranty

The product is covered by a 24-month warranty from delivery against defects of conformity, under the Italian Consumer Code. If you buy with a VAT number the warranty is twelve months, as provided by the Italian Civil Code.

If something doesn't work, write to us at lumixultra@gmail.com describing the problem and attaching a few photos or a short video: most of the time we understand straight away what it is. Repair or replacement is free and we handle it ourselves.

The warranty does not cover damage from drops, impacts, contact with liquids, improper use, tampering or repairs carried out by third parties, nor the normal wear of the batteries, which lose capacity with charging cycles.

8. Intended use

The headlight is a professional illumination device intended for healthcare and technical professionals. Never look directly into the beam and never point it into anyone's eyes: the light intensity is high and can cause glare.

It must be used in accordance with the instructions supplied and with the rules applicable in the professional setting in which you work.

9. Complaints and disputes

For any problem write to lumixultra@gmail.com: we always try to sort things out directly, and it is in both our interests.

If you are a consumer resident in the European Union you can turn to the alternative dispute resolution bodies provided for by consumer law. Otherwise Italian law applies and, save for the consumer's mandatory place of jurisdiction, the courts of the seller's place of business have jurisdiction.

10. Personal data

How we handle your data is explained in full in the privacy notice.