Contact
Let's talk. You'll hear from us.
There is no outsourced call centre and no automated reply. Your email is read and answered by someone who knows the product, and the reply arrives within one working day.
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Write to us
About anything
Advice on which lens to choose, availability, delivery times, an invoice made out to your practice.
lumixultra@gmail.com -
Support
If something goes wrong
A 24-month warranty handled directly by us. Tell us what is happening and attach a photo or a short video: most of the time we understand straight away.
Open a request -
Reselling
You want to sell it
Reserved pricing, stock held by us, a demo headlight so people can try the product in the practice. Exclusive territories on continuous volumes.
Become a distributor
The form
Tell us what you need. We'll take it from there.
If you are not sure which magnification suits you, tell us what work you do and what you spend most time on: we'll tell you which lens to start from.
You can also write straight to the address, if you prefer using your own mail app:
lumixultra@gmail.com- 1 You tell us what you need
- 2 We reply within one working day
- 3 If it helps, we talk on the phone
Before you write
The answer may already be here.
Which lens should I choose?
The headlight arrives with the 1.5x already fitted, and you choose the included second lens between 2.5x and 3.5x. One rule of optics applies: the higher the magnification, the narrower the field of view and the shallower the depth of focus. If you are not sure which one suits you, tell us what work you do and what you spend most time on.
How long does delivery take?
Orders placed on working days ship within 24 hours with SDA. In Italy delivery normally takes one or two working days from dispatch, in the rest of Europe two to five. Shipping is insured and costs €9, the same for any order. As soon as the parcel leaves you receive the tracking number.
Can I have the invoice made out to my practice?
Yes. Send us the VAT number and billing details before the order ships: once the invoice is issued the billing name cannot be changed. You can write it in the form above or reply to the confirmation email.
If it isn't right for me, can I return it?
If you buy as a consumer you have fourteen days from delivery to change your mind, with no need to give a reason. Return shipping is at your expense; the refund is full and arrives within fourteen days of our receiving the return. The details are in the terms of sale.
How long is the warranty?
24 months against defects of conformity if you buy as a consumer, 12 months with a VAT number. We handle it directly: free repair or replacement. It does not cover drops, impacts, contact with liquids, tampering or the normal wear of the batteries.
Does it work if I wear glasses?
Yes. The headband is adjustable and it is compatible with glasses, both prescription and protective.